Frequently Asked Questions.
01. The order
Q: How do I place an order?
A: Simply browse the website, select your desired items, add them to your cart, and proceed to checkout.
Q: Can I modify or cancel my order after placing it?
A: Orders can be modified or canceled within a short window after placement. Please contact customer support as soon as possible.
Q: What payment methods do you accept?
A: We accept major credit/debit cards, PayPal, and other secure payment methods at checkout.
Q: How do I know if my order was successful?
A: You will receive a confirmation email with your order details once the payment is processed.
Q: Do you offer discounts or promo codes?
A: Yes! Keep an eye on our promotions page and subscribe to our newsletter for exclusive discounts.
02. Shipment
Q: How long does it take to receive my order?
A: Delivery takes 4-7 working days after processing.
Q: How much does shipping cost?
A: United States: Flat rate of $8
International: Flat rate of $25
Free worldwide shipping on all orders over $100
Q: How can I track my order?
A: Once shipped, you will receive a tracking number via email to monitor your package.
Q: Do you offer international shipping?
A: Yes, we ship worldwide. Free shipping applies to orders over $100.
Q: What should I do if my order is delayed?
A: If your package is delayed beyond 7 working days, contact our support team for assistance.
Q: Can I change my shipping address after placing an order?
A: Address changes may be possible if requested before the order is processed. Contact support immediately.
03. Returns, Exchanges & Complaints
Q: What is your return policy?
A: Returns are accepted within a specified period, provided the item is unused and in its original packaging.
Q: How do I request a return or exchange?
A: Contact our support team with your order details, and they will guide you through the process.
Q: What if I receive a damaged or incorrect item?
A: We apologize for any inconvenience. Please report the issue immediately with photos, and we will arrange a replacement or refund.
Q: How long does it take to process a refund?
A: Refunds are typically processed within a few business days after receiving the returned item.
Q: Who covers the cost of return shipping?
A: Return shipping costs depend on the reason for the return. If the issue is due to our error, we will cover the cost.